TY  - BOOK
AU  - Evans, James R.
AU  - Lindsay, William M.
TI  - The management and control of quality
SN  - 0324066805
AV  - TS 156 E92M 2002
PY  - 2002///
CY  - Australia ; Cincinnati, Ohio
PB  - South-Western
KW  - QUALITY CONTROL
KW  - TOTAL QUALITY MANAGEMENT
KW  - QUALITY ASSURANCE
N1  - Includes bibliographical references and index; The quality system -- The management system -- Technical issues in quality -- The quality organization
N2  - Synopsis: The market leader in quality management, this text is built upon the strength and experience of well-known authors in the field. As a past president of the Decision Sciences Institute and examiner for the Malcolm Baldrige Award, Evans is able to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. The principles of total quality, as reflected in the Baldrige Award, provide what the authors feel is the best overall synthesis of the concept of quality. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. All chapters have been updated to reflect the most current thinking in the profession
ER  -