TY  - DATA
AU  - Dumas, Marlon
AU  - Dumas, Marlon
AU  -  La Rosa, Marcello 
AU  - Mendling, Jan,
AU  -  Reijers, Hajo A
TI  - Fundamentals of business process management
SN  - 9783642331435 (E-book)
AV  - HF 5548.2 D85F 2013
PY  - 2013///
CY  - Berlin, Germany
PB  - Springer
KW  - BUSINESS
KW  - DATA PROCESSING
KW  - MANAGEMENT
KW  - REENGINEERING (MANAGEMENT)
N1  - Includes bibliographical references and index; Introduction to business process management -- Process identification -- Essential process modeling -- Advanced process modeling -- Process discovery -- Qualitative process analysis -- Quantitative process analysis -- Process redesign -- Process automation -- Process intelligence
UR  - https://drive.google.com/file/d/1mnZKR_fPiS7IZNkRs6qaEzFUYTc9J_St/view?usp=sharing
ER  -