TY  - BOOK
AU  - Bordoloi, Sanjeev K.
AU  - Fitzsimmons,Mona J.
AU  - Fitzsimmons, Mona J.
TI  - Service management: operations, strategy and information technology 
SN  - 9781260092424
AV  - HD 9980.5 B66S 2019
PY  - 2019///
CY  - New York
PB  - McGraw-Hill
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
N1  - Includes appendix and index; Homework and adaptive learning; Quality content and learning resources; Robust analytics and reporting
ER  -