TY  - BOOK
AU  - Boutros, Tristan
AU  - Cardella, Jennifer
TI  - The basics of process improvement
SN  - 9781498719889
AV  - HD 58.87 B68B 2016
PY  - 2016///
CY  - Boca Raton, FL: 
PB  - CRC Press
KW  - REENGINEERING (MANAGEMENT)
KW  - Workflow
KW  - Management
KW  - PROCESS CONTROL
KW  - QUALITY CONTROL
N1  - Includes bibliographical references and index; Chapter 1 Introduction to process improvement; Chapter 2 process mapping; Chapter 3 Managing process improvements; Chapter 4 Process architecture
ER  -