TY - BOOK AU - Fells, Ray TI - Effective negotiation : : from research to results SN - 9781107578647 AV - HD 58.6 F45E 2016 PY - 2016/// CY - Port Melbourne, VIC : PB - Cambridge University Press KW - NEGOTIATION IN BUSINESS KW - MANAGEMENT & MANAGEMENT TECHNIQUES N1 - Incldues index; Why isn't negotiation straightforward?; The DNA of negotiation : the negotiations; The DNA of negotation : the essence of a negotiation ER -