TY  - BOOK
AU  - Webb, Nicholas J.
TI  - What customers crave : how to create relevant and memorable experiences at every touchpoint
SN  - 9780814437810
AV  - HF 5415.5 W42W 2017
PY  - 2017///
CY  - New York
PB  - AMACOM
KW  - CUSTOMER SERVICES
KW  - CUSTOMER RELATIONS
N1  - Includes bibliographical references (pages 247-248) and index; What You Need To Know About The Customer Experience; Mapping Your Customer's Journey
ER  -