TY  - BOOK
AU  - Hudson, Simon
AU  - Hudson,Louise
TI  - Customer service for hospitality and tourism
SN  - 9781908999344
AV  - TX 911.3.C8 H82C 2013
PY  - 2013///
CY  - Woodeaton
PB  - Goodfellow Publishers Limited
KW  - HOSPITALITY INDUSTRY
KW  - CUSTOMER SERVICES
N1  - Includes idnex; Customer sevice; The finacial and behavioral impacts of customer service; Understanding the consumer; Developing and maintaining a service culture; Managing service encounters
ER  -