TY  - BOOK
AU  - Bagdan, Paul
TI  - Guest service in the hospitality industry
SN  - 9781118071809
AV  - TX 911.3.C8 B33G 2013
PY  - 2013///
CY  - Hoboken, New Jersey
PB  - Wiley
KW  - HOSPITALITY INDUSTRY
KW  - CUSTOMER SERVICES
N1  - Includes glossary and index; Introduction history and basics of guest service; Relating service to the sectors of the hospitality industry; Assessments and plannig
ER  -