TY  - BOOK
AU  - Lucas, Robert W.
TI  - Customer service : skills for success
SN  - 9781259252945
AV  - HF 5415.5 L82C 2015
PY  - 2015///
CY  - Boston
PB  - McGraw-Hill
KW  - CUSTOMER SERVICES
KW  - CONSUMER SATISFACTION
KW  - CUSTOMER RELATIONS
KW  - SUCCESS IN BUSINESS
N1  - Includes bibliographical references and index; Part 1 The profession; Part 2 Skills for success; Part 3 Building and maintaining relationships
ER  -