TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons,Mona J.
AU  - Bordoloi,Sanjeev K.
TI  - Service management : operations,strategy,and informations technology
SN  - 9781259010651
AV  - HD 9980.5 F57S 2014
PY  - 2014///
CY  - New York
PB  - McGraw-Hill
KW  - SERVICE INDUSTRIES
KW  - MANAGEMENT
N1  - Includes bibliographical references and index; Part One Understanding services; Part Two Designing the service enterprise; Part Three Managing service operations
ER  -