TY  - BOOK
AU  - Plunkett,W.Richard
AU  - Attner,Raymond F.
AU  - Allen, Gemmy
TI  - Management: meeting and exceeding customer expectations 
SN  - 0324027257 (alk. paper)
AV  - HD 31 P55M 2002
PY  - 2002///
CY  - Cincinnati, Ohio
PB  - South-Western/Thomson Learning
KW  - MANAGEMENT
N1  - Includes bibliographical references (p. 747-777) and index
ER  -