TY - BOOK AU - Hinchcliffe, Dion. AU - Kim,Peter,1974- TI - Social business by design : transformative social media strategies for the connected company SN - 9781118273210 AV - HF 5414 H56S 2012 PY - 2012/// CY - San Francisco, CA PB - Jossey-Bass KW - SOCIAL MEDIA KW - MARKETING KW - STRATEGIC PLANNING N1 - Includes bibliographical references and index; 1.Adapting Organizations to the Twenty-First Century; 2.The Techniques of Social Business; 3.Social Business Design and Strategy ER -