TY - BOOK AU - Evans,James R. AU - Lindsay,William M. TI - The management and control of quality SN - 9780538452601 AV - TS 156 E92M 2011 PY - 2011/// CY - Mason, OH PB - Thomson/South-Western KW - QUALITY CONTROL KW - TOTAL QUALITY MANAGEMENT KW - QUALITY ASSURANCE N1 - Includes appendix and index; The quality system--The management system--Six sigma and the technical system-- ER -