TY - BOOK AU - Harding, Keith AU - Henderson,Paul TI - High season : English for the hotel and tourist industry SN - 9780194513081 AV - PE 1116.R47 H37H 2010 PY - 2010/// CY - Oxford PB - Oxford University KW - ENGLISH LANGUAGE KW - TEXTBOOK FOR FOREIGN SPEAKER N1 - Types of accommodation; Hotel facilities; Staffing and internal organization; Reservations and check-in; Hotel and restaurant servies; Money matters; Dealing with complanints ER -