TY - BOOK AU - Russell, Roberta S. AU - Taylor, Bernard W. TI - Operations management: Along the supply chain SN - 9780470233795 AV - TS 155 R87O 2009 PY - 2009/// CY - Hoboken PB - Wiley KW - PRODUCTION MANAGEMENT KW - QUALITY CONTROL N1 - Operations and supply chain management introduction; Quality and quality management; Process capability and statistical process control; Designing products; Designing services; Process design and technology decisions; Capacity and facilities planning; HR in operations management; Managing projects; Strategic supply chain management and design ER -