TY - BOOK AU - Rother, Mike TI - Toyota kata : managing people for improvement, adaptiveness, and superior results SN - 0071635238 AV - HD 62.15 R67T 2010 PY - 2010/// CY - New York PB - McGraw Hill KW - TOTAL QUALITY MANAGEMENT KW - PERSONNEL MANAGEMENT N1 - Includes bibliographical references and index; The situation; Know yourself; The improvement Kata : how Toyota; The coaching Kata : how Toyata teaches ER -