TY - BOOK AU - Cheverton,Peter TI - Key account management: tools and techniques for achieving profitable key supplier status SN - 9780749452773(pbk) AV - HF 5438.8 C43K 2008 PY - 2008/// CY - Philadelphia PB - Kogan Page KW - SELLING KW - KEY ACCOUNTS KW - MARKTING KW - CUSTOMER SERVICES N1 - Includes bibliographical references and index; Definitions and purpose; Analysis : opportunity and value; Relationship management UR - http://www.loc.gov/catdir/toc/fy0804/2008003543.html UR - Contributor biographical information | UR - Publisher description | ER -