TY  - BOOK
AU  - Gittell, Jody Hoffer.
TI  - The Southwest Airlines way: the power of relationships to achieve high performance 
SN  - 0071396837
AV  - HE 9803.S68 G58T 2003
PY  - 2003///
CY  - New York
PB  - McGraw-Hill
KW  - Southwest Airlines Co
KW  - Management
KW  - Airlines
KW  - United States
N1  - Includes bibliographical references (p. 287-310) and index
ER  -