TY  - BOOK
AU  - Wagner, William P.
AU  - Zubey,Michael
TI  - Customer relationship management : a people, process, and technology approach
SN  - 9781423900849
AV  - HF 5415.5 W33C 2007
PY  - 2007///
CY  - Boston, Mass.
PB  - Thompson Course Technology
KW  - CUSTOMER RELATIONS
KW  - MANAGEMENT
KW  - MARKETING
KW  - DATA PROCESSING
N1  - Includes bibliographical references and index
ER  -