TY  - BOOK
AU  - Price,Bill
AU  - Jaffe,David
TI  - The best service is no service : how to liberate your customers from customer service, keep them happy & control costs
SN  - 9780470189085
AV  - HF 5415.335 P74B 2008
PY  - 2008///
CY  - San Francisco
PB  - Jossey-Bass
KW  - CONSUMER SATISFACTION
KW  - CONSUMER SERVICES
KW  - MANAGEMENT
KW  - SERVICE INDUSTRIES
N1  - Includes bibliographical references and index; Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact
ER  -