TY  - BOOK
AU  - Odgers, Pattie
TI  - The world of customer service
SN  - 9780538730464
AV  - HF 5415.5 O33W 2008
PY  - 2008///
CY  - Australia
PB  - Thomson South-western
KW  - CUSTOMER SERVICES
N1  - The customer service environment; Customer service and essential personal skills; Communication skills for customer service; Customer service challenges in a global world
ER  -