TY  - BOOK
AU  - Dana,Daniel
TI  - Conflict resolution: mediation tools for everyday worklife 
T2  - A briefcase book
SN  - 0071364315 (acidfree paper)
AV  - HD 42 D36C 2001
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
KW  - CONFLICT MANAGEMENT
KW  - MEDIATION
KW  - INTERPERSONAL CONFLICT
N1  - Includes index; What's a conflict?; So what if there's conflict?; How to resolve ay conflict
ER  -