TY  - BOOK
AU  - Benjamin, Susan F.
TI  - Perfect phrases for dealing with difficult people
T2  - Perfect phrases series
SN  - 9780071493048
AV  - HM 1166 B46P 2008
PY  - 2008///
CY  - New York
PB  - McGraw-Hill
KW  - INTERPERSONAL RELATIONS
KW  - INTERPERSONAL COMMUNICATION
KW  - CONFLICT MANAGEMENT
N1  - Why address difficult people?; Top seven imperatives of communicating with difficult people; Unfriendly coworkers; Coworkers who withhold; Petty and gossipy coworkers; Argumentative People; Negative coworkers
ER  -