TY  - BOOK
AU  - Richey, Rosemary
TI  - English for customer care
T2  - Oxford business English
SN  - 9780194579070
AV  - HF 5415.5 R52E 2007
PY  - 2007///
CY  - Oxford
PB  - Oxford University Press
KW  - SERVICE INDUSTRIES
N1  - Introduction to customer care; Face to face with customers; Call centre success; Delivering customer care through writing
ER  -