TY - BOOK AU - Thomas,Andrew R. TI - Direct marketing in action SN - 0275992233 AV - HF 5415.126 D57 2007 PY - 2007/// CY - Westport, Conn. PB - Praeger Publishers KW - DIRECT MARKETING KW - TARGET MARKETING KW - MARKETING KW - MANAGEMENT KW - CONSUMER BEHAVIOR N1 - Includes bibliographical references and index; What is direct marketing?; Customer analysis : the right behaviors; Environmental analysis : identifying internal capabilities and external opportunities ER -