TY  - BOOK
AU  - Rao,Ashok
TI  - Total quality management: a cross functional perspective 
SN  - 0471108049 (cloth : acidfree paper)
AV  - HD 62.15 R36T 1996
PY  - 1996///
CY  - New York
PB  - Wiley
KW  - TOTAL QUALITY MANAGEMENT
N1  - Includes bibliographical references and indexes
UR  - http://www.loc.gov/catdir/description/wiley034/95046097.html
UR  - http://www.loc.gov/catdir/toc/onix05/95046097.html
ER  -