TY  - BOOK
AU  - Zemke,Ron
AU  - Woods,John A.
TI  - Best practice in customer service
SN  - 0814470289
AV  - HF 5415.5 B484 1999
PY  - 1999///
CY  - New York
PB  - AMACOM
KW  - CUSTOMER SERVICES
N1  - Includes bibliographical references
ER  -