TY  - BOOK
AU  - Niven,Paul R.
TI  - Balanced scorecard step-by-step for government and nonprofit agencies
SN  - 0471423289 (CLOTH)
AV  - HD 62.6 N73b 2003
PY  - 2003///
CY  - Hoboken, N.J. :
PB  - Wiley,
KW  - Total quality management in government
KW  - Administrative agencies
KW  - Management
KW  - Evaluation
KW  - Nonprofit organizations
KW  - BENCHMARKING (MANAGEMENT)
KW  - PERFORMANCE STANDARDS
KW  - ORGANIZATIONAL EFFECTIVENESS
KW  - MEASUREMENT
KW  - TOTAL QUALITY MANAGEMENT
KW  - Benchmarking
KW  - Efficiency, Organizational
KW  - Program Evaluation
KW  - Foundations
KW  - organization & administration
KW  - Government Agencies
KW  - Organizations, Nonprofit
KW  - Societies
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/description/wiley039/2003003949.html
UR  - http://www.loc.gov/catdir/toc/wiley031/2003003949.html
ER  -