TY - BOOK AU - Spiller,Lisa D. AU - Baier,Martin TI - Contemporary direct marketing SN - 0131017705 (pbk.) AV - HF 5415.126 S64C 2004 PY - 2004/// CY - Upper Saddler River, NJ. PB - Pearson Hall KW - DIRECT MARKETING N1 - Includes glossary and index; Elements of direct marketing--Direct marketing lists and segmentation--Database-driven direct marketing--Planning the offer--Creative strategies in direct marketing--Direct mail and other print media--Broadcast and other electronic media--Telemarketing--The internet--Customer service and fulfillment ER -