TY  - BOOK
AU  - Born, Gary
TI  - Process management to quality improvement: the way to design document and re-engineer business systems 
SN  - 0471942839
AV  - TS 156 B67P 1994
PY  - 1994///
CY  - Chichester
PB  - John Wiley & Sons
KW  - PRODUCTION MANAGEMENT
KW  - QUALITY CONTROL
KW  - PROCESS CONTROL
N1  - Includes appendix glossary and index
ER  -