TY  - BOOK
TI  - Creating a responsive public service
SN  - 0745007880
AV  - HD 4431 H32C 1990
PY  - 1990///
CY  - New York
PB  - Harvester Wheatsheaf
KW  - MUNICIPAL SERVICES
KW  - GREAT BRITAIN
KW  - CIVIL SERVICE
ER  -