TY  - BOOK
AU  - Anderson, Kristin
AU  - Kerr,Carol
TI  - Customer relationship management
SN  - 0071379541
AV  - HF 5415.5 A52C
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - CUSTOMER RELATIONS
KW  - MARKETING
KW  - MANAGEMENT
ER  -