Hotel and lodging management : an introduction / Alan T. Stutts, James F. Wortman
Material type:
TextPublication details: Hoboken, N.J. : John Wiley & Sons, 2006Edition: 2nd edDescription: xix, 341 p : illISBN: - 0471474479 (cloth)
- TX 911.3.M27 S78 2006
| Item type | Current library | Collection | Shelving location | Call number | Status | Barcode | |
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General Book
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SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 4: General Shelves (ENGLISH): N, Q-T | TX 911.3.M27 S78 2006 (Browse shelf(Opens below)) | Available | F055318 |
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Includes glossary and index
Chapter 1 Growth and development of the lodging industry--Chapter 2 Organizational structure--Chapter 3 The front offices--Chapter 4 Hosekeeping--Chapter 5 The marketing and sales department--Chapter 6 Human resource management--Chapter 7 Hotel food and beverage--Chapter 8 Loss prevention and security--Chapter 9 The general manager--Chapter 10 Yield management
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