v. 1. Collecting a debt -- v. 2. Conducting effective negotiations -- v. 3. Conducting staff appraisals -- v. 4. Dealing with your bank --v. 5. Delivering customer service -- v. 6. Do your own P.R. --v. 7. e-business -- v. 8. How to communicate at work --v. 9. How to employ & manage staff --v. 10. How to manage a sales team -- v. 11. How to understand finance at work -- v. 12. Investing in people -- v. 13. Making decision -- v. 14. Managing budgets and cash flows -- v. 15. Managing credit -- v.16. Managing performance reviews -- v. 17. Managing projects -- v. 18. Managing through people -- v. 19. Managing your first computer -- v.20. Managing your personal finances -- v. 21. Managing your time -- v. 22. Managing yourself -- v.23. Mastering business english -- v. 24. Mastering public speaking -- v. 25. Organising a conference -- v. 26. Organising effective training --v. 27. Prepairing a business plan -- v. 28. Recruiting for results -- v. 29. Using the internet -- v. 30. Writing business letters