The management and control of quality / James R. Evans, William M. Lindsay
Material type:
TextPublication details: Australia ; Cincinnati, Ohio : South-Western, 2002Edition: Fifth editionDescription: 838 pages : illustrations ; 26 cm + 1 CD-ROMISBN: - 0324066805
- 9780324066807
- TS 156 E92M 2002
| Item type | Current library | Collection | Shelving location | Call number | Copy number | Status | Barcode | |
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General Book
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SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 6: Chairman's Collection | TS 156 E92M 2002 (Browse shelf(Opens below)) | Available | F068837 | ||
CD/DVD (Accompanying Material)
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SPU Library, Bangkok (Main Campus) | CD/DVD Accompanying Materials | Floor 5: CD/DVD Accompany | TS 156 E92M 2002 (Browse shelf(Opens below)) | CD.No.1944 | Available | FCD068837 |
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| TS 156 E92M 1999 The management and control of quality / [book] | TS 156 E92M 1999 The management and control of quality / [book] | TS 156 E92M 1999 The management and control of quality / [book] | TS 156 E92M 2002 The management and control of quality / | TS 156 E92M 2002 The management and control of quality / | TS 156 E92M 2005 The management and control of quality / [book] | TS 156 E92M 2005 The management and control of quality / [book] |
Includes bibliographical references and index
The quality system -- The management system -- Technical issues in quality -- The quality organization
Synopsis: The market leader in quality management, this text is built upon the strength and experience of well-known authors in the field. As a past president of the Decision Sciences Institute and examiner for the Malcolm Baldrige Award, Evans is able to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. The principles of total quality, as reflected in the Baldrige Award, provide what the authors feel is the best overall synthesis of the concept of quality. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. All chapters have been updated to reflect the most current thinking in the profession
Accompanying disc contains case studies, web links, a glossary, simulations for teaching concepts, and spreadsheet templates in Microsoft Excel formats
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