Section One : Strategy, products and capacity : Introduction p.2-19 -- Strategy p.20-38 -- Design of products and services p.39-70 -- Projects p.71-107 -- Strategic capacity management p.108-127 -- Investment analysis p.128-143 -- Learning curves p.144--161 -- Section Two: Manufacturing and service processes : Manufacturing processes p.162-181 -- Manufacturing technology p.182-188 -- Facility layout p.189-222 -- Service processes p.223-243 -- Health care p.244-257 -- Waiting line analysis and simulation p.258-300 -- Process design and analysis p.301-333 -- Operations consulting p.334-343 -- Six sigma quality p.344-362 -- Statistical quality control p.363-395 -- Section Three: Supply Chain Processes: Lean supply chains p.396-423 -- Logistics, distribution, and transportation p.424-447 -- Global Sourcing and procurement p.448-471 -- Section Four: Supply and Demand Planning and Control : The Internet of things and ERP p.472-484 -- Forecasting p.485-525 -- Sales and operations planning p.526-551 -- Linear programming using the excel solver p.552-565 -- Inventory management p.566-608 -- Material requirements planning p.609-639 -- Workcenter scheduling p.640-671 -- Theory of constraints p.672-702