Includes bibliographical references and index

Endorsements -- Foreword by Barry Boehm -- Introduction : aims, motivations, and introduction to human-centered design -- Introducing the foundations of user-centered systems design -- User-centered systems design : A brief history --Design relevant user characteristics : The ABCS -- Anthropometrics : important aspects of users' bodies -- Behavioral : basic psychology of the user -- Cognitive : memory, attention, and learning -- Cognitive : mental representations, problem solving, and decision making -- Cognitive : human-computer communication -- Social : social cognition and teamwork -- Social : networks -- Summary of users with respect to errors -- Methods -- Method I : task analysis -- Method II : cognitive dimensions and the gulfs -- Method III : empirical evaluation -- Summary -- Summary : putting it all together