Phranakorn Rajabhat University Library
Amazon cover image
Image from Amazon.com

Customer Service : Skills for Success / Robert W. Lucas

By: Material type: TextTextPublication details: 2019 New York : McGraw-Hill Education,Edition: 7th edDescription: xxi, 453 p. : ill. ; 28 cmISBN:
  • 9781260092509
Subject(s): LOC classification:
  • HF 5415.5 L82C 2019
Contents:
Part One: Customer service interview: Barbara Tanzer, Owner, TBS group page 2-3 -- Chapter 1 The world of customer service page 4-49 -- Chapter 2 Contributing to the service culture page 50-93 -- Part Two: Customer service interview: Ginger marks, CEO, Calomar, LLC page 94-95 -- Chapter 3 Verbal communication skills page 96-133 -- Chapter 4 Nonverbal communication skills page 134-171 -- Chapter 5 Listening to the customer page 172-205 -- Part Three: Customer service interview: Venkatesh P. Nagalapadi, President, CFP physicians group 206-207 -- Chapter 6 Customer service and behavior page 208-239 -- Chapter 7 Service breakdowns and recovery page 240-289 -- Chapter 8 Customer service in a diverse world page 290-329 -- Chapter 9 Customer service via technology page 330-383 -- Part Four: Customer service interview: Richard Ulrych, Partner, Waterways Car Spa page 384-385 -- Chapter 10 Encouraging customer loyalty page 386-434
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Collection Shelving location Call number Status Barcode
General Book General Book SPU Library, Chonburi campus General Books (THAI) Floor 4: General Shelves (FOREIGN LANGUAGE) HF 5415.5 L82C 2019 (Browse shelf(Opens below)) Available B009101
Total holds: 0

Part One: Customer service interview: Barbara Tanzer, Owner, TBS group page 2-3 -- Chapter 1 The world of customer service page 4-49 -- Chapter 2 Contributing to the service culture page 50-93 -- Part Two: Customer service interview: Ginger marks, CEO, Calomar, LLC page 94-95 -- Chapter 3 Verbal communication skills page 96-133 -- Chapter 4 Nonverbal communication skills page 134-171 -- Chapter 5 Listening to the customer page 172-205 -- Part Three: Customer service interview: Venkatesh P. Nagalapadi, President, CFP physicians group 206-207 -- Chapter 6 Customer service and behavior page 208-239 -- Chapter 7 Service breakdowns and recovery page 240-289 -- Chapter 8 Customer service in a diverse world page 290-329 -- Chapter 9 Customer service via technology page 330-383 -- Part Four: Customer service interview: Richard Ulrych, Partner, Waterways Car Spa page 384-385 -- Chapter 10 Encouraging customer loyalty page 386-434

There are no comments on this title.

to post a comment.

มหาวิทยาลัยศรีปทุม (กทม.)
2410/2 ถ.พหลโยธิน เขตจตุจักร กรุงเทพฯ 10900
Tel : 02-579-1111, 02-561-2222
มหาวิทยาลัยศรีปทุม (ชลบุรี)
79 หมู่ 1 ถ.บางนา-ตราด ต.คลองตำหรุ อ.เมือง จ.ชลบุรี 20000
Tel : 038-146-123
มหาวิทยาลัยศรีปทุม (ขอนแก่น)
182/12 หมู่ 4 ถ.ศรีจันทร์ ต.ในเมือง อ.เมือง จ.ขอนแก่น 40000
Tel : 043-224-111


 

$(document).ready(function() { // Basic detection of search var searchBox = $('#transl1'); // This is standard OPAC search input id ?? // Actually standard is 'q' or 'idx'. // We want to trigger when the user sees results. // Usually we check if we are on search results page. if ($('body').hasClass('opac-results')) { var params = new URLSearchParams(window.location.search); var query = params.get('q'); if (query) { // Show Loading var container = $('
'); container.append('

✨ AI Recommendations

'); container.append(''); // Prepend to main content // Selector depends on theme. 'div.maincontent' or '#opac-main' $('#userresults').prepend(container); $.ajax({ url: '/api/v1/contrib/aisearch/search?q=' + encodeURIComponent(query), method: 'GET', success: function(data) { container.find('.spinner').remove(); if (data && data.length > 0) { var ul = ''; container.append(ul); } else { container.append('

No AI recommendations found.

'); } }, error: function() { container.find('.spinner').remove(); container.append('

Error loading AI recommendations.

'); } }); } } });