Chapter 1 Introduction page 1-9 -- Chapter 2 The process view of the organization page 10-32 -- Chapter 3 Understanding the supply process: Evaluating process capacity page 33-56 -- Chapter 4 Estimating and reducing labor costs page 57-80 -- Chapter 5 Batching and other flow interruptions: Setup times and the economic order quantity model page 81-108 -- Chapter 6 The link between operations and finance page 109-124 -- Chapter 7 Quality and statistical process control page 125-148 -- Chapter 8 Lean operations and the Toyota production system page 149-167 -- Chapter 9 Variability and its impact on process performance: waiting time problems page 168-204

Chapter 10 The impact of variability on process proformance: throughput losses page 205-219 -- Chapter 11 Scheduling to prioritize demand page 220-244 -- Chapter 12 Project management page 245-260 -- Chapter 13 Forecasting page 261-289 -- Chapter 14 Betting on uncertain demand: the newsvendor model page 290-319 -- Chapter 15 Assemble-to-order, make-to-order, and quick response with reactive capacity page 320-336 -- Chapter 16 Service levels and lead times in supply chains: the order-up-to inventory model page 337-367 -- Chapter 17 Risk-pooling strategies to reduce and hedge uncertainty page 368-401 -- Chapter 18 Revenue management with capacity control page 402-420 -- Chapter 19 Supply chain coordination page 421-448