Guest service in the hospitality industry / Paul J Bagdan [book]
Material type:
TextPublication details: Hoboken, New Jersey : Wiley, 2013Description: xvii,298 p. : ill. ; cmISBN: - 9781118071809
- TX 911.3.C8 B33G 2013
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General Book
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SPU Library, Bangkok (Main Campus) | General Books (ENGLISH) | Floor 4: General Shelves (ENGLISH): N, Q-T | TX 911.3.C8 B33G 2013 (Browse shelf(Opens below)) | Checked out | 28/06/2017 | F066481 |
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Includes glossary and index
Introduction history and basics of guest service
Relating service to the sectors of the hospitality industry
Assessments and plannig
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