Includes bibliographical references (p. 181-182) and index.

Preface -- Acknowledgments -- A guide to using case studies -- A matrix of case studies -- Case 1: A teacher's absences create problems: holding teachers accountable for excessive absences -- Case 2: A good teacher turns bad: stress at home creates problems at school -- Case 3: Experienced teachers need clear expectations, too: handling conflicts with practiced educators -- Case 4: Grandmother's medicine: a medical emergency at school -- Case 5: Is dismissal justified? An effective teacher faces a moral issue -- Case 6: School property is missing: an employee is caught stealing -- Case 7: Who has the missing crayons? Dealing with chronic theft -- Case 8: A good student earns detention: poor grades for misbehavior at school -- Case 9: Copyright and the computer: regulations governing technology -- Case 10: Too much parent involvement! Organizations need boundaries -- Case 11: Double promotion? Parents want child to skip a grade -- Case 12: A problem with inclusion: inadequate resources for special education -- Case 13: Poor evaluations for a teacher: reassigning an ineffective educator -- Case 14: Missing booster club funds: athletic funds are missing -- Case 15: Mentoring new teachers: a transition to the classroom -- Case 16: A gift for the principal: "fringe" benefits? -- Case 17: Unprofessional behavior: a teacher retains a student who didn't fail -- Case 18: It all depends on the numbers: teacher success is based on test scores -- Case 19: All a's are not enough: rewards must be earned -- Case 20: The community won't understand: diversity becomes unpopular -- Case 21: Every day counts: school attendance is important -- Case 22: Illegal drugs at school: zero tolerance policies -- Case 23: Internet use violations: threats over the world wide web -- Bibliography -- Appendix A: ISLLC standards -- Appendix B: Annotated suggested readings -- Index -- About the authors.