Includes glossary and index

Logistics and supply chain management--Customer service--logistics information sytems and technology--Purchasing and procurement--Inventory concepts and management--Transportation--Warehousing--Materials handling packaging and reverse logistics

Introduction -- Supply chain strategy and the five pillars of excellence -- Supply chain talent -- Supply chain technology -- Internal collaboration: how functional alignment enables supply chain excellence -- External collaboration -- Getting it done: managing change in the supply chain -- Case studies: developing and executing a supply chain strategy.