Service management : (Record no. 84629)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02312cam a22003854a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190314151902.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 050305s2004 mauab b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0072823739 (alk. paper) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0071214577 (international : alk. paper) |
| Terms of availability | 840 Bht. |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| -- | SPU-BK SPU-CHN |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 |
| Item number | F57S 2004 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, James A. |
| 9 (RLIN) | 71215 |
| 245 10 - TITLE STATEMENT | |
| Title | Service management : |
| Remainder of title | operations, strategy, and information technology / |
| Statement of responsibility, etc. | James A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Boston, Mass. : |
| Name of publisher, distributor, etc. | McGraw-Hill/Irwin, |
| Date of publication, distribution, etc. | 2004. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xx, 587 p. : |
| Other physical details | ill., maps ; |
| Dimensions | 27 cm. + |
| Accompanying material | 1 computer optical disc (4 3/4 in.) |
| 500 ## - GENERAL NOTE | |
| General note | Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. |
| 500 ## - GENERAL NOTE | |
| General note | The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and indexes. |
| 538 ## - SYSTEM DETAILS NOTE | |
| System details note | System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVICE INDUSTRIES |
| General subdivision | MANAGEMENT. |
| 9 (RLIN) | 46721 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 71217 |
| Personal name | Fitzsimmons, Mona J. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | CD/DVD |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | sumon 0105 |
| ผู้วิเคราะห์รายการ | Nuch |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Weeding | Available | CD/DVD Accompanying Materials | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 5: CD/DVD Accompany | 30/01/2007 | 840.00 | HD9980.5 F57S 2004 | FCD053085 | 08/06/2008 | CD.No.747 | 10/02/2017 | CD/DVD (Accompanying Material) | ||
| Weeding | Available | CD/DVD (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 3: Media Resource Services | 03/03/2006 | 840.00 | HD9980.5 F57S 2004 | GE0472 | 03/03/2006 | CD1 | 10/02/2017 | CD/DVD | ||
| Weeding | Available | CD/DVD (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 3: Media Resource Services | 03/03/2006 | 840.00 | HD9980.5 F57S 2004 | GE0473 | 03/03/2006 | CD1 | 10/02/2017 | CD/DVD | ||
| Weeding | Available | CD/DVD (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 3: Media Resource Services | 03/03/2006 | 840.00 | HD9980.5 F57S 2004 | GE0474 | 03/03/2006 | CD2 | 10/02/2017 | CD/DVD | ||
| Weeding | Available | CD/DVD (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 3: Media Resource Services | 03/03/2006 | 840.00 | HD9980.5 F57S 2004 | GE0475 | 03/03/2006 | CD2 | 10/02/2017 | CD/DVD | ||
| Weeding | Available | General Books (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 6: General Shelves (ENGLISH): H, J | 30/06/2004 | 840.00 | HD9980.5 F57S 2004 | F053085 | 15/05/2010 | C.1 | 10/02/2017 | General Book | ||
| Weeding | Available | General Books (ENGLISH) | SPU Library, Bangkok (Main Campus) | SPU Library, Bangkok (Main Campus) | Floor 6: General Shelves (ENGLISH): H, J | 05/03/2005 | 840.00 | HD 9980.5 F57S 2004 | E102993 | 16/09/2010 | C.2 | 10/02/2017 | General Book | ||
| Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 3: General Shelves (FOREIGN LANGUAGE) | 20/03/2012 | 840.00 | HD 9980.5 F57S 2004 | B008001 | 20/03/2012 | 10/02/2017 | General Book |