Customer service training 101 : Quick and easy techniques that get great results / (Record no. 188044)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01001aam a2200289 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | SPU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240609140636.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180404b xxu||||| |||| 00| 0 tha d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780814438916 |
| Terms of availability | 860.00 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | SPU |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | SPU_CHN |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 |
| Item number | E83C 2018 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 228645 |
| Personal name | Evenson, Renee |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service training 101 : Quick and easy techniques that get great results / |
| Statement of responsibility, etc. | Renee Evenson |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3 rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2018 |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | AMACOM, American Management Association, |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 228 p. ; |
| Dimensions | 24 cm. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Putting your best face forward |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Putting your customers first |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Putting it all together |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 46742 |
| Topical term or geographic name entry element | CUSTOMER SERVICES |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 51318 |
| Topical term or geographic name entry element | CUSTOMER RELATIONS |
| 650 00 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 90566 |
| Topical term or geographic name entry element | EMPLOYEES |
| General subdivision | TRAINING |
| 850 ## - HOLDING INSTITUTION | |
| Holding institution | SPU |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | General Book |
| 998 ## - STAFF NAME (SPU) | |
| ผู้ลงรายการ | ศุภาพิชญ์ 040418 |
| ผู้วิเคราะห์รายการ | ฐาปณีภรณ์ 150318 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | General Books (ENGLISH) | SPU Library, Chonburi campus | SPU Library, Chonburi campus | Floor 4: General Shelves (FOREIGN LANGUAGE) | 04/04/2018 | 860.00 | HF 5415.5 E83C 2018 | B008985 | 23/06/2024 | 04/04/2018 | General Book |