Service quality in lerisure and tourism /
Williams, Christine
Service quality in lerisure and tourism / Christine William, John Buswell - Wallingford, Oxon, UK : CABI, 2003 - ix, 230 p
Includes references and index
Part 1 Understanding quality in leisure and tourism Part 2 Designing quality Part 3 Achieving or detivering quality
0851995411 (alk.paper) 1750 Bht.
TOURISM
LEISURE INDUSTRY
QUALITY ASSURANCE
G 155.A1 / W54S 2003
Service quality in lerisure and tourism / Christine William, John Buswell - Wallingford, Oxon, UK : CABI, 2003 - ix, 230 p
Includes references and index
Part 1 Understanding quality in leisure and tourism Part 2 Designing quality Part 3 Achieving or detivering quality
0851995411 (alk.paper) 1750 Bht.
TOURISM
LEISURE INDUSTRY
QUALITY ASSURANCE
G 155.A1 / W54S 2003
