Service management : operations,strategy,and informations [book]
Fitzsimmons, James A
Service management : operations,strategy,and informations [book] - 3rd ed - New york: McGraw-Hill, 2001 - xxvi, 646 p.,ill ; 26 cm + 1 CD-ROM
Includes bibiographical references and index
0071181156 007231267X
Service industrics--management
HD 9980.5 / F57S 2001
Service management : operations,strategy,and informations [book] - 3rd ed - New york: McGraw-Hill, 2001 - xxvi, 646 p.,ill ; 26 cm + 1 CD-ROM
Includes bibiographical references and index
0071181156 007231267X
Service industrics--management
HD 9980.5 / F57S 2001