Service management operations, strategy, and information technology
James A. Fitzsimmons
Service management operations, strategy, and information technology - 3rd ed. - New York: McGraw-Hill, 2001 - xxvi, 646 p
Includes appendix and index
007231267X
SERVICE INDUSTRIES--MANAGEMENT
HD 9980.5 / F57S 2001
Service management operations, strategy, and information technology - 3rd ed. - New York: McGraw-Hill, 2001 - xxvi, 646 p
Includes appendix and index
007231267X
SERVICE INDUSTRIES--MANAGEMENT
HD 9980.5 / F57S 2001
