Service management : operations, strategy and information technology /
Bordoloi, Sanjeev K.
Service management : operations, strategy and information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons - 9th ed. - New York : McGraw-Hill, 2019 - xx, 520 pages. : illustrations ; 25 cm.
Includes appendix and index
Homework and adaptive learning Quality content and learning resources Robust analytics and reporting
9781260092424
SERVICE INDUSTRIES--MANAGEMENT
HD 9980.5 / B66S 2019
Service management : operations, strategy and information technology / Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons - 9th ed. - New York : McGraw-Hill, 2019 - xx, 520 pages. : illustrations ; 25 cm.
Includes appendix and index
Homework and adaptive learning Quality content and learning resources Robust analytics and reporting
9781260092424
SERVICE INDUSTRIES--MANAGEMENT
HD 9980.5 / B66S 2019
