Services marketing : people, technology, strategy /
Lovelock, Christopher H.
Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. - 8th ed. - New Jersey : World Scientific, 2016 - 783 pages : illustrations ; 28 cm.
Incldues index and glossary
Part I : Understanding service products, consumers, and markets Part II : Applying the 4 ps of marketing to services Part III : Managing the customer interface
9781944659011
MARKETING--MANAGEMENT
PROFESSIONS--MARKETING
SERVICE INDUSTRIES--MARKETING
CUSTOMER SERVICES--MARKETING
HF 5415.22 / L68S 2016
Services marketing : people, technology, strategy / Jochen Wirtz, Christopher Lovelock. - 8th ed. - New Jersey : World Scientific, 2016 - 783 pages : illustrations ; 28 cm.
Incldues index and glossary
Part I : Understanding service products, consumers, and markets Part II : Applying the 4 ps of marketing to services Part III : Managing the customer interface
9781944659011
MARKETING--MANAGEMENT
PROFESSIONS--MARKETING
SERVICE INDUSTRIES--MARKETING
CUSTOMER SERVICES--MARKETING
HF 5415.22 / L68S 2016
