Effective crisis communication : moving from crisis to opportunity / [book]
Ulmer, Robert R., 1969-
Effective crisis communication : moving from crisis to opportunity / [book] Robert R. Ulmer - 2nd ed. - London : SAGE, 2011 - xvii, 239 p. ; 23 cm.
Includes bibliographical references and indexes
Part I The Lessons Chapter 1 Defining Crisis Communication Chapter 2 Lessons on Managing Crisis Uncertainty Chapter 3 Lessons on Effective Crisis Communication Chapter 4 Lessons on Effective Crisis Leadership
9781412980333
CRISIS MANAGEMENT
EMERGENCY MANAGEMENT
COMMUNICATION IN MANAGEMENT
COMMUNICATION IN ORGANIZATIONS
HD 49 / U55E 2011
Effective crisis communication : moving from crisis to opportunity / [book] Robert R. Ulmer - 2nd ed. - London : SAGE, 2011 - xvii, 239 p. ; 23 cm.
Includes bibliographical references and indexes
Part I The Lessons Chapter 1 Defining Crisis Communication Chapter 2 Lessons on Managing Crisis Uncertainty Chapter 3 Lessons on Effective Crisis Communication Chapter 4 Lessons on Effective Crisis Leadership
9781412980333
CRISIS MANAGEMENT
EMERGENCY MANAGEMENT
COMMUNICATION IN MANAGEMENT
COMMUNICATION IN ORGANIZATIONS
HD 49 / U55E 2011